Roles and responsibilities:

Solution Assessment and Implementation Planning:

• Collaborate with functional owners (e.g. a GPO in a CoE) and DDIT to assess the requirements and specifications of new technology solutions or major improvements in existing solutions based on insights from end users.
• Partner with  business system owner & DDIT stakeholders  to assess touchpoints with existing technology landscape and define the end to end scope of the new technology  solution/major improvement.
• Ensure solutions are scalable, secure, and aligned with business requirements, with clear measures of success that can be tracked after implementation.
• Develop a change plan to ensure organizational readiness for adoption and operationalization of solutions, working with CoEs, People Partners, and PS&S.
• Develop comprehensive plans for the design, testing, and implementation of new solutions, including resource and budget planning. These plans should include methods for testing design choices and prototypes with actual users of the new solution.

Partnership and Coordination:

• Partner with DDIT to design new technology solutions and establish testing, quality control, and rollout processes aligned with DD&IT standard operating procedures.

• If AI is involved, collaborate with the AI & Innovation Director to ensure intended outcomes align with the AI strategy, priorities, and standards.
• Coordinate with Procurement and DDIT for engaging, evaluating and managing external vendors.
• Include the functional stakeholders/ representatives during each phase of the project and assess solutions against the requirements/ needs.
• Involve PS&S early on and throughout the project in case operationalization involves support from PS&S. Same for other stakeholders if the solution impacts their role (e.g. People Partner or CoE roles).

Project Oversight and Risk Management:

• Provide oversight for projects from inception to completion, ensuring timely and successful execution. This could include a portfolio of different initiatives at any given time.
• Develop project plans, timelines, and budgets.
• Identify and monitor key risks associated with project delivery.
• Ensure adherence to established project methodologies, change management frameworks and Novartis standards (e.g. DDIT standards or role-based access principles).
• Coordinate with internal and external stakeholders, including vendors, to ensure timely and quality delivery.
• During the project / enhancement phase, provide oversight to applicable regulatory frameworks such as data privacy, work’s councils guidelines, GxP regulations (FDA 21 CFR Part 11 / MHRA, EU Annex 11 etc.), SoX e.t.c. as applicable to the solution. 

Merger, Acquisitions and Divestments: 

• Co-ordinate with M&A teams (M&A IT as well P&O M&A Teams) to assess technology needs arising out of a M&A deal such as new access model setup, data segregation setup etc. 
• Provide oversight to post TSA systems clean-up activities. 

Agile Methodologies:

• Implement agile ways of working centered on design thinking, fast prototyping, and iterative versions before scaling up the solution.

Handover and Compliance:

• Ensure a seamless handover to the business system owner in Enterprise & Innovation Solutions upon project completion.
• Prepare comprehensive training and change plan to ensure successful go-live and adoption.
• Maintain full compliance with established P&O Data Standards and other internal policies, procedures, and protocols.
• Ensure continuous improvement through regular feedback and performance metrics.

External networking & market research

• Partner with business system owners and DDIT to understand vendor landscape and vendor product roadmaps and include this assessment in any solution design.
• Network externally to understand P&O related technology trends and developments.

Developmental Feedback & coaching:

• Mentor and guide team members to ensure professional growth and project success.
• Provide developmental feedback & coaching to all project participants.
• Coordinate feedback with operational managers of project team members.
• Foster a collaborative and innovative team culture.

Key Performance Indicators

• Solution Adoption Rate: Measure the rate at which new technology solutions are adopted and utilized by end-users within the organization.
• Project Execution Metrics: Track progress against project timelines, budgets, and deliverables.
• Risk Mitigation: Monitor and manage identified key risks to minimize impact.

Ideal Background 

Education: Master in Business (MBA) / a related field or Informational Studies.

Experience & skills:                                                           

• Minimum of 5-7 years of experience in technology solution design, business product ownership, or related roles.
• Proven track record in successfully managing enterprise-wide or bespoke P&O tech projects and delivering results that meet business goals and requirements.
• Experience in leading cross-functional teams and coordinating efforts with stakeholders from multiple departments.
• Strong understanding of P&O processes, data standards, and compliance protocols.
• Experience in budget management, ROI analysis, and KPI monitoring within a technology delivery context.
• Familiarity with design thinking principles, agile ways of working to enhance customer experiences.
• Knowledge of industry best practices in project management, agile methodologies, and technology solution implementation.

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message